Extends Fiserv relationship through DNA account processing platform
and a portfolio of solutions focused on deepening member relationships
and expanding services
Open architecture of DNA integrates digital solutions, CRM and
business intelligence and more to drive credit union's sales culture
Advanced technology, solution integration and world-class support from
Fiserv cited as key factors in credit union's decision
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, announced today that Merck Sharp & Dohme Federal
Credit Union, based in Chalfont, Pennsylvania, has expanded its
relationship with Fiserv through the addition of multiple solutions that
will support and strengthen the credit union's sales culture. The $536
million asset credit union will use the DNA™ account processing platform
and 19 additional solutions to drive organic growth through enhanced
sales and service capabilities, and to better serve its members.
A Fiserv client for more than two decades, Merck Sharp & Dohme FCU
(MSDFCU) is a full-service financial institution and one of the largest
credit unions in Pennsylvania. By growing its relationship with Fiserv,
the credit union will gain an integrated technology foundation to
enhance the member experience, support new products and expand digital
"We believe that Fiserv provides the technology platform and integrated
solutions we need to increase the value of our most important asset -
our member relationships - by increasing our speed to market with
products and services and enhancing our ability to provide exceptional
member service," said David Whitehead, CEO, Merck Sharp & Dohme FCU.
"Our longstanding partnership with Fiserv continues to demonstrate their
commitment to helping us realize our vision and deliver solutions that
enable us to grow and engage with our members in new ways."
DNA brings MSDFCU a unified, person-centric core platform that provides
credit union staff with a 360-degree view of member relationships for
more personalized service and more relevant product offerings. The open
architecture of DNA enables MSDFCU to integrate a range of additional
Fiserv solutions, as well as DNAapps™ that the credit union can create
for itself or download from the DNAappstore™
-- to enhance member service and advance its sales culture.
In addition to DNA, the credit union has added a suite of integrated CRM
and business intelligence (BI) solutions, Mobiliti™ mobile banking,
DNAweb™ online banking, CheckFree® RXP® online bill pay, Popmoney®
personal payments, Nautilus® enterprise content management, Instant Open
for DNA to speed online and in-branch account opening, tMagic™ for DNA
to enhance teller line interactions, Statement Advantage™, WireXchange®,
and several payment processing services from Fiserv. The DNA
professional services team will help the credit union implement best
practices, and Raddon Financial Group will continue to provide MSDFCU
with trusted insights and advice.
"Merck Sharp & Dohme, a longtime client, has taken the next step in its
pursuit of growth, and Fiserv will continue to provide the high quality,
responsive service they have come to rely on," said Mark Sievewright,
president, Credit Union Solutions, Fiserv. "DNA and the many
complementary Fiserv solutions that MSDFCU has selected provide an
exceptional foundation for expanding their services to members and
executing on their growth strategy."
Fiserv is the U.S. market leader in account processing services, and
more than one-third of U.S. financial institutions rely on Fiserv for
account processing solutions and expertise. DNA has been recognized
by industry-leading analysts for its technology, user experience and
breadth of functionality, including two recent awards from CEB
TowerGroup for "Best-in-Class" product management and
customer-centricity. In addition, CheckFree RXP is the industry's
leading electronic billing and payments solution used by more than 4,000
institutions. Javelin Strategy & Research has named Fiserv a top ranked
mobile banking provider for three consecutive years.
About Merck Sharp & Dohme
Based in Chalfont, Pennsylvania, Merck Sharp & Dohme FCU is a non-profit
financial institution offering a full line of financial services and
products. Founded in 1950 and celebrating its 65th year of
operation, MSDFCU serves approximately 28,450 members through its six
branches located throughout Pennsylvania. Learn more at www.msdfcu.org.
Fiserv, Inc. (NASDAQ: FISV) enables clients to achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
business insights and optimization. For more than 30 years, Fiserv has
been a leader in financial services technology, and today is among
FORTUNE® magazine's World's Most Admired Companies and Forbes
magazine's America's Best Employers. For more information, visit www.fiserv.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20150520005203/en/
Director, Client Services
Katz & Company, Inc.
Source: Fiserv, Inc.
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