Leading-edge unified communications and secure wireless solutions are
now offered as part of Sentry Performance Solutions from Fiserv
Solutions support virtual interaction with remote experts and a
universal banker model, enabling financial institutions to provide a
service experience that fits into people's busy lives
Hosted, cloud-based communications option provides a "pay as you go"
model for flexibility, scalability and cost control as clients' needs
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ:FISV), a leading global provider of financial services
technology solutions, announced today an agreement with Cisco
(NASDAQ:CSCO), the worldwide leader in IT, to deliver communications
solutions that help financial institutions enhance internal
collaboration and drive customer engagement. The partnership enables
integrated communications capabilities essential for financial
institutions to execute their branch of the future strategies, including
virtual interaction with remote experts and secure wireless access that
supports a universal banker model.
Fiserv will offer these hosted communications and infrastructure
solutions through the company's portfolio of managed services, Sentry
Performance SolutionsSM. The portfolio includes network
services, hosting services, network security services, hardware and
software life cycle management, and unified communications services.
"Communication today means having the flexibility to call, meet, share
or message instantly, using whatever device you prefer, in a way that
strengthens relationships and increases productivity," said Byron
Vielehr, president, Depository Institution Services, Fiserv. "Our
partnership with Cisco puts Fiserv at the forefront of enabling our
clients' branch transformation strategies, and allows them to deliver
services with the reliability, speed and efficiency consumers expect."
"The technology required to transform the branch has reached a point
where the benefits can no longer be ignored," said Marc DeCastro,
research director, Consumer Banking Engagement Strategies, IDC Financial
Insights. "The end result of transforming the branch will be when the
right mix of technology and personnel allows the financial institution
to immediately engage with the customer as opposed to the customer
engaging with the financial institution, and both can mutually reap the
Fiserv clients now have access to the Cisco workforce experience
solution and Cisco branch solutions. The workforce experience solution
allows internal teams and product specialists to interact and
collaborate via advanced, unified messaging, audio, video and web
meeting capabilities, on any device, from any location. The solution
also enables video-based remote expert services that allow financial
institution staff to hold virtual face-to-face meetings with bank
customers or credit union members. Cisco branch solutions provides
secure in-branch Wi-Fi, empowering branch staff to move from behind the
teller counter or away from their desks to interact with customers or
members in the increasingly popular universal banker model.
"Meeting consumers' increased expectations and driving a more efficient
workforce are critical in the banking and credit union industries," says
Sandy Hogan, Vice President of Cisco's Business Transformation Group.
"We are delighted to partner with Fiserv to drive those objectives by
enabling key digital capabilities through our cloud managed
infrastructure and collaboration platform."
For more information on Sentry Performance Solutionsand the
unified communications and infrastructure solutions, visit www.Fiserv.com/Sentry.
In a world that is moving faster than ever before, Fiserv helps clients
deliver solutions that are in step with the way people live and work
today - financial services at the speed of life. Learn more at TheSpeedofLife.com.
Fiserv, Inc. (NASDAQ:FISV) enables clients to achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
business insights and optimization. For more than 30 years, Fiserv has
been a leader in financial services technology, and today is among
FORTUNE® magazine's World's Most Admired Companies and Forbes magazine's
America's Best Employers. For more information, visit www.fiserv.com
Cisco (NASDAQ:CSCO) is the worldwide leader in IT that helps companies
seize the opportunities of tomorrow by proving that amazing things can
happen when you connect the previously unconnected. For ongoing news,
please go to http://thenetwork.cisco.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20160420005530/en/
Director, Public Relations
Director, Corporate Communications
Source: Fiserv, Inc.
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