Commercial bank chooses the collaborative DNA platform from Open
Solutions, now part of Fiserv, to consolidate systems and accommodate
Integrated solutions for CRM, business intelligence, item processing,
teller capture, interactive voice response and document management
will complement DNA platform
Open architecture of DNA combined with its strong commercial
capabilities were key factors in the bank's decision
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, today announced that Heritage Financial
Corporation, based in Olympia, Wash., has selected the DNA™
account processing platform from Open Solutions, now part of Fiserv, to
better serve the customers of Heritage Bank and Central Valley Bank. The
$1.3 billion asset holding company cited the platform's state-of-the-art
technology, flexible architecture and strong commercial capabilities as
key factors in the decision.
"DNA will help us achieve quick wins with operational efficiencies, a
single loan system and a 360-degree view of our customer relationships.
It's a proven platform we can build on for the future," said Lisa
Welander, senior vice president and Chief Information Officer, Heritage
Bank. "With four acquisitions in three years, we need technology that
can help us standardize operations, achieve aggressive growth targets
and create a competitive advantage with the customer experience. We
found our answer in Fiserv."
Recognized by industry leading analysts for its best-in-class
technology, user experience and breadth of functionality, DNA is the
first open, relationship-centered core banking platform built for global
collaboration. The platform employs a real-time, relational data model
designed around the person, not the transaction, so that Heritage Bank
staff can securely view complete profiles of their retail and commercial
customers by person, product or account. The bank also gains a single
loan system for consolidated commercial, mortgage and consumer servicing
with the ability to implement master line processing.
With the platform's open .NET architecture, Heritage Bank can easily
enhance DNA with solutions from Fiserv and other third-party partners.
The bank will also have access to the DNAcreator™
development toolkit, which allows bank IT professionals to create and
sell custom core extensions called DNAapps™
to other financial institutions via the DNAappstore™.
DNAappstore is the first online marketplace for core innovation and
global collaboration, creating the potential for additional revenue for
the bank through shared custom applications.
"The flexible, open architecture of DNA will enable Heritage Bank to
easily integrate debit and ATM processing solutions from Fiserv as well
as collaborate with a large and growing community of innovative
financial institutions using the DNAappstore," said Steve Cameron,
president, Open Solutions division, Fiserv. "The platform's proven
commercial and retail capabilities will improve this full-service
community bank's ability to successfully execute on its mission of
exceeding customer expectations, empowering employees and enhancing
Heritage Bank already utilizes the ACCEL/Exchange® payments
network and Prologue™ financial management suite from Fiserv.
The bank also plans to implement Opencheck™
for outsourced item processing and merchant capture, DNA
- tMagic™ for teller capture, DNAvoice™
for telephone banking, DNAdocument™
for document management and the platform's CRM
and business intelligence suite.
About Heritage Financial Corporation
Heritage Financial Corporation is an Olympia-based bank holding company
with approximately $1.3 billion in assets whose wholly owned banking
subsidiaries are Heritage Bank and Central Valley Bank. Heritage Bank
operates a full-service commercial bank primarily along the I-5 corridor
with twenty-eight banking offices in western Washington and the greater
Portland, Oregon area. Central Valley Bank, headquartered in Yakima,
Washington, operates six branches in the Yakima Valley. Central Valley
Bank specializes in agricultural lending and works with many of the
businesses in that region. More information about Heritage Financial
Corporation can be found on its website at www.hf-wa.com
and more information about Heritage Bank can be found on its website at www.heritagebanknw.com.
Fiserv, Inc. (NASDAQ: FISV) is a leading global technology provider
serving the financial services industry, driving innovation in payments,
processing services, risk and compliance, customer and channel
management, and business insights and optimization. For more
information, visit www.fiserv.com.
Public Relations Manager
Director, Public Relations
Source: Fiserv, Inc.
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