Inspired thinking transforms voice banking from commands into
BROOKFIELD, Wis.--(BUSINESS WIRE)--
Inc. (NASDAQ: FISV), a leading global provider of financial services
technology solutions, has been recognized for the Most Creative
Application of Voice Technology in the PYMNTS.com 2018 Voice
Challenge with Amazon Alexa.
Fiserv is developing voice banking capabilities in tandem with financial
institutions and with a focus on natural language processing. The result
is a capability in tune with how people think, enabling them to manage
their bank account as they would speak in conversation. Rather than
being limited to a set of specific commands, people can ask questions
such as, "Alexa, can I please have my balance?" or, "Alexa, how much is
in my savings account?"
"The power of voice is its potential to create transaction flows that
adapt to the life of the consumer instead of having the consumer adapt
to the flow of a baked-in set of banking and payments processes," said
Karen Webster, CEO, PYMNTS.com. "The Fiserv submission demonstrated the
power of a skill that can sync with the life of a consumer whenever and
wherever they are - and all of the financial services and payments
possibilities that can be unlocked from that way of thinking."
The Fiserv submission highlights how the Amazon Alexa voice service can
notify customers of pending bills and enable them to send P2P payments,
check mortgage rates and manage their credit cards. The submission
supports all current and future Alexa-enabled devices, including the
Echo Show, which provides consumers with at-a-glance financial
information on the device screen.
"New technologies have inspired new thinking about how we move and
manage money. There are no longer online banking users or mobile banking
users, they are all digital users, and digital banking will increasingly
include conversational capabilities as part of an intelligent
experience," said Scott Domach, vice president, Digital Banking, Fiserv.
"These insights inform how we turn strategy into action, partnering with
our clients to develop purposeful innovation that improves how people
live and work."
To view the Fiserv 2018 Voice Challenge video submission, visit fisv.co/2018VoiceChallenge.
Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc.
or its affiliates.
About the PYMNTS.com Alexa Challenge
The PYMNTS.com 2018 Voice Challenge with Amazon Alexa sought to identify
comprehensive solutions that use voice technology to help wring
complexity out of the consumer experience. The challenge brought
together top innovative teams to develop and execute a prototype using
Alexa, Amazon's virtual assistant, to solve problems, remove points of
friction, and add value to the payments and commerce ecosystem.
Fiserv, Inc. (NASDAQ: FISV) enables clients worldwide to create and
deliver financial services experiences in step with the way people live
and work today. For more than 30 years, Fiserv has been a trusted leader
in financial services technology, helping clients achieve best-in-class
results by driving quality and innovation in payments, processing
services, risk and compliance, customer and channel management, and
insights and optimization. Fiserv is a member of the FORTUNE®
500 and has been named among the FORTUNE Magazine World's Most Admired
Companies® for five consecutive years, recognized for
strength of business model and innovation leadership. For more
information, visit fiserv.com.
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Director, Public Relations
Sr. Director, Corporate
Source: Fiserv, Inc.
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